When and how to formally escalate a trade problem to Exchanger's moderation team.
Alex Morgan
CEO & Co-founder
A dispute is a formal request for Exchanger's moderation team to review a trade and make a binding resolution. Crypto remains locked in escrow throughout the process.
When to open a dispute: you have sent payment, the trade timer is about to expire, and the seller is not responding. Or: the seller is making demands that do not match the original offer terms. Or: you believe you are the victim of a scam.
How to open a dispute: inside the active trade, click the "Open Dispute" button. Select a reason from the dropdown and write a short description of the issue.
Both parties are notified immediately. Each has 24 hours to upload evidence. The escrow remains locked and no one can access the funds during this period.
You do not need to open a dispute for every minor delay. If the seller is simply a bit slow to respond, a polite message in the trade chat usually resolves it. Reserve disputes for genuine non-cooperation or suspected fraud.
Opening frivolous disputes (to delay or intimidate the other party) may result in a warning or account restriction.